Returns & Refunds Policy
At Rejea Fashions, we want you to feel confident when placing your order. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.
Return Window
Eligible items may be returned within 7 days of delivery.
The 7-day return period begins on the date the carrier's tracking information confirms that your order was delivered.
Returned merchandise must be in new, unused, unworn, unopen and unaltered condition, with all original tags, labels, packaging, and accessories included.
Items showing signs of wear, washing, alterations, makeup, perfume, smoke, stains, damage, or other use may not qualify for a refund.
Standard-Size Dresses
Dresses ordered using our standard size chart, standard colors, and original advertised design may be eligible for return within 7 days of delivery, provided they meet the return conditions above.
Please review the product's size chart carefully before ordering. A difference between your personal measurements and the standard size selected is generally not considered a product defect.
If you believe your dress has a quality issue, please contact us within 7 days of delivery and provide your order number, a description of the problem, and photographs when requested.
Custom-Made & Customized Dresses
Items made specifically according to a customer's requested custom measurements, non-standard sizing, custom color, design modification, style alteration, or other personalization are considered custom-made.
Because these products are created specifically for the customer, custom-made and personalized items are non-returnable and non-refundable, except where the item arrives defective, damaged, or materially different from the customization that was agreed upon.
If a custom-made dress requires an adjustment related to measurements, please contact us. In some situations, we may be able to assist with alterations or adjustments. Any applicable shipping or alteration charges will be communicated before the item is returned.
Return Shipping
Customers are responsible for return shipping costs for eligible returns unless the return is due to an error by Rejea Fashions, such as receiving an incorrect, defective, or damaged item.
If the return is the result of our error, Rejea Fashions will provide instructions regarding return shipping.
Please do not send merchandise back until you have contacted us and received return instructions.
Refunds
Once your return is received, it will be inspected to confirm that it meets our return requirements.
If the return is approved, your refund will be issued to the original payment method.
Although refunds are often completed sooner, please allow up to four weeks from the date you give your return package to the shipping carrier for the entire return and refund process.
This estimated timeframe includes:
- Return transit to us: approximately 5–10 business days
- Return inspection and processing: approximately 3–5 business days
- Bank/payment-provider processing: approximately 5–10 business days
Actual processing times may vary depending on the shipping carrier and financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging when possible.
We will review the information and provide appropriate return, replacement, or refund instructions.
How to Request a Return
Before returning any item, please contact Rejea Fashions for return authorization and instructions.
Email: rejeafashions@gmail.com
Phone/Text: (786) 895-1397
Contact Form: Visit our Contact Us page.
Please include your full name, order number, item you would like to return, and reason for the return.
Do not send a return without receiving instructions from Rejea Fashions first, as unauthorized returns may delay processing.